FAQ’S 2018-01-04T18:09:01+00:00


ResBall-FAQs-Header

Great FAQ, but my question still has not been answered…. 2017-12-08T22:54:51+00:00

Seriously?! Are you sure you read everything? If you have read all of the FAQs and STILL have questions please contact NYEdetroit.com or The Social Connection. Our friendly and informed staff will be happy to chat it up with you until all your questions are answered. We can be reached by phone at 616-929-9732 or by email at NYE4@TheSocialConnection.com

Are group discounts available? 2017-12-29T18:39:49+00:00

Buy 10+ Tickets Get-1-Free!

Rollin’ with an entourage? Bring your party to ours! Social influencers can earn free tickets or discounts for their friends in two ways:

Option 1: Add 11 or more tickets to your cart and APPLY THE CODE PROVIDED AT CHECKOUT to receive your free ticket(s). For each 10 tickets you purchase, you receive 1 for free!

Option 2: EXPIRED 12/28/17 Setup a group with us so your friends can each pay for their ticket individually, without losing out on the bulk order savings! By setting up a group each member of your entourage will receive $10 off their ticket. Shoot us an email at NYE4@TheSocialConnection.com or call our offices 616-929-9732 and we’ll send you a coupon code to share with your group.

Will anyone under 21 be admitted? 2015-11-09T20:49:01+00:00

No – 21 and over only! Legal, picture ID is required (Passport, State ID, or Driver’s License).

Will tickets be sold at the door? 2015-11-09T20:48:36+00:00

It’s unlikely, as every year Resolution Ball SELLS OUT days in advance of the event. We expect to sell out well before New Year’s Eve so get your tickets early!

Can I pay with cash or check? 2017-12-20T20:40:04+00:00

Cash, yes. Check, no.

If you would prefer to pay with cash, you can visit 20 Monroe Live while the box office is open and purchase your tickets there.
Monday to Thursday 12pm-6pm
Friday 10am-6pm
Saturday and Sunday show based

What happens if I show up without my ticket? 2017-12-08T23:13:10+00:00

E-tickets can be either printed or brought up on your phone for scanning. If you forgot to print your tickets and didn’t bring your phone, fear not! We can look up your name 😉

Are tickets refundable? 2017-12-08T23:15:39+00:00

All Ticket Sales Are Final – No Refunds / Party Details Subject to Change

How Long will Discounts Be Available? 2015-11-09T20:47:00+00:00

The countdown to NYE is fast approaching and there are all kinds of incentives to buy early. Group rates, as well as Corporate & Affinity Group discounts, WILL NOT be available as the countdown approaches, so book now and use the extra cash you save to tip your bartenders. Ticket prices go up in mid-December, so secure your tickets today!

Will ticket prices go up? 2015-11-09T20:46:36+00:00

Our tickets are always the best deal in town so we recommend buying early to ensure you get your tickets and take advantage of early bird pricing. Ticket prices go up in mid-December, so secure your tickets today!

What kind of music & entertainment will there be? 2017-12-08T23:17:34+00:00

Headliner DJs, Dancing & Cirque Style Entertainment Until 2am

On The Main Stage: GR’s Hottest DJs – Dancers – Aerialists & More!

Strolling entertainment throughout the night including Stilt Walkers, Illusionists and eye-popping stunt performers.

Is seating available outside of the VIP section? 2017-12-08T23:19:48+00:00

There is some seating available on the mezzanine level, but it is first come, first served

Is it possible to guarantee seating? 2017-12-08T23:21:30+00:00

The only guaranteed seating is for guests who reserve a VIP Booth. Visit the ticketing page for more details.

How many VIP tickets will be sold for Resolution Ball? 2017-12-08T23:23:14+00:00

Our VIP ticket is the hottest ticket in town and the event will probably sellout by Christmas, so don’t delay… if you snooze you’ll lose, so get your tickets early!

Can I reserve an “Ultra VIP Skybox” 2017-12-08T23:24:41+00:00

Yup! Visit the ticketing page for more details.

I’m an All-Access VIP – what do I get? 2017-12-08T23:31:35+00:00
  • 6-Hour VIP Premium Bar Pkg – VIP Ticket holders will receive 10 drink tickets valid for 10 premium cocktails or non-alcoholic beverages – gratuity appreciated
  • Champagne Reception Upon Arrival
  • Lavish VIP Hors D’oeuvres Reception – Click Here for the Menu
  • Midnight buffet of sliders, coneys & pizza
  • Midnight Blowout w/ Ball Drop, Balloon Drop, Confetti Storm
  • Coat Check – gratuity appreciated
How does the Premium Bar Package work? 2017-12-08T23:36:26+00:00

Our premium bar package is second to none! Since “open bars” are legally not allowed in Michigan, we distribute drink tickets that are redeemable for any beverage of your choice for the specified times. There is ample time and ample drink tickets for you to enjoy both alcoholic and non-alcoholic beverages throughout the event – your choice.

1 Drink Ticket is redeemable for 1 cocktail, beer, wine or non-alcoholic beverage of your choice.

VIP Ticket holders will receive 10 drink tickets valid for 10 premium cocktails or non-alcoholic beverages

NYE Party Pass guests will receive 7 drink tickets valid for 7 premium cocktails or non-alcoholic beverages

Late Night Party Like a Rockstar Pass guests receive no drink tickets and have access to a cash bar.

What is the difference between VIP & NYE Party Pass? 2017-12-08T23:41:22+00:00

A VIP ticket will get you in the door earlier (8pm vs 9:30pm) and give you 3 more drink tickets than NYE Party Pass ticketholders.

Will I be on camera? 2017-12-08T23:43:10+00:00

It’s very likely. We’ll have cameras and video circulating throughout the party all night long, so smile! Our video production team will be around the party shooting video of you and your friends partying like the rock stars… Move over Lady Gaga & Katy Perry!

Are jackets required for guys? 2015-11-09T20:40:27+00:00

Jackets no, pants yes! Seriously, why not?! It’s NYE and whether you are attending with your special date, attending with your friends, or looking to find a lovely lady to kiss at midnight, chicks dig a sharp dressed man, so go ahead and splurge!

What should I wear? 2017-12-08T23:44:49+00:00

It’s New Year’s Eve…turn a few heads! It’s the night to dress to impress! For attire ideas take a look at the pictures from previous years which can be seen in our photo gallery. Suits, tuxedos, or sport coats are recommended but not required — this event is Black Tie optional.

What time do the doors open? 2015-11-09T20:39:33+00:00

It varies depending on the ticket you purchased.

Doors open at:
8:00pm for those with a VIP All-Access Pass
9:30pm for those with a NYE Party Pass

What do I do with my coat? 2016-12-20T19:46:11+00:00

To avoid lines upon arrival this year COAT CHECK IS COMPLIMENTARY FOR ALL GUESTS — Happy New Year! Please tip your coat-check staff– they are working hard on NYE to ensure you have a flawless evening. Shuttle buses will be heated so you can consider leaving your coat in your hotel room and avoid coat check all together.

What about parking? 2017-12-08T23:50:55+00:00

Download the ‘GR Park’ app, it will tell you exactly how many spots are open in the ramps. Click Here for details.
Unfortunately 20 Monroe Live does not have dedicated parking, but it is right downtown with plenty of city garages, meters and lots close by.

 

Will I be able to get a drink? 2017-12-08T23:52:24+00:00

You Bet! 20 Monroe Live has some of the most skilled bar staff around. Please remember to tip your bartenders!

What kind of crowd are you expecting? 2016-12-20T19:45:32+00:00

The Resolution Ball always draws an upscale crowd of young professionals mostly in their 20’s and 30’s from all corners of the country. It’s a great mix of singles and couples and an even male to female ratio.

How many people are expected to attend? 2017-12-08T23:53:39+00:00

Ticket sales for The Resolution Ball will be limited to only 1,500 guests to offer our guests a premier New Year’s Eve Experience. We hope you are one of them!

What pre-event info should I know? 2015-11-09T20:18:54+00:00

Approximately 48 hours before the event, a detailed confirmation email will be sent to purchasers outlining important things to know for event arrival, check-in, and any special details that you should be aware of prior to arriving.

Will I get an email receipt? 2017-12-08T23:55:00+00:00

When you purchase your tickets from the Resolution Ball website your receipt & tickets will be emailed to you. If you do not get a receipt, please check your spam folder. If you are unable to locate it please call our office at 616-929-9732.

How do I get my Tickets? 2017-12-08T23:56:29+00:00

If you purchased your tickets via this website you should have received a confirmation email containing your tickets. You can either print out your tickets and bring them with you, or you can pull your tickets up via email for scanning. Never received an email confirmation? Check your SPAM. Still not seeing it? Feel free to call our office 616-929-9732.

Can I still get Tickets? 2017-12-08T23:57:08+00:00

Yes, and it’s easier than ever! Tickets are selling quickly so don’t delay! When you place your order, you’ll get a credit card receipt and your tickets sent to you via email.